The value of one patient and how to reclaim lost patients.
【연구 목적】 이 연구는 성형외과 진료에서 환자 수의 양보다 질적 관리가 중요하다는 전제 하에, 기존 환자, 잠재적 환자, 그리고 이탈한 환자(lost patients)와의 효과적인 연결 방법을 제시한다.
APA
Maley C (2010). The value of one patient and how to reclaim lost patients.. Facial plastic surgery clinics of North America, 18(4), 537-42. https://doi.org/10.1016/j.fsc.2010.06.012
MLA
Maley C. "The value of one patient and how to reclaim lost patients.." Facial plastic surgery clinics of North America, vol. 18, no. 4, 2010, pp. 537-42.
PMID
20974395
Abstract
Quality over quantity is the emphasis in this article, which discusses essential yet fundamental ways of connecting with current, prospective, and "lost" patients. Specific questions are presented to encourage consideration of the types of communications with patients that will allow for greater outreach, with an emphasis on follow-up and how to do so most effectively as a key to future revenue growth.
MeSH Terms
Attitude of Health Personnel; Communication; Female; Humans; Male; Marketing of Health Services; Patient Preference; Patient Satisfaction; Physician-Patient Relations; Practice Management, Medical; Practice Patterns, Physicians'; Surgery, Plastic