[Aspects of quality assurance in plastic surgery. Subjective well-being and satisfaction of 420 plastic surgery patients with preoperative counseling, surgical intervention and after-care].

The aim of quality assurance should be the improvement of medical treatment. Beside quality assurance measures, which are mainly based on clinical parameters and medical ratings, subjective opinions of patients gain more and more in importance. In the present study results of an inquiry of 420 plastic-surgical patients with preoperative consultation, plastic surgery, and postoperative consultation are shown. The priority weakness on the wards was a high dissatisfaction of the patients with the lounges, the sanitary facilities, equipment and size of the rooms. Information about treatment after discharge was often not quickly and completely passed on, besides, there was in many cases a delay in the recommended physiotherapy after discharge. As a consequence of this study, improvements based on the results shown are required.